Privacy Policy

 

At Jashasi, we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.  This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you

Whenever you access our products or services or interact with us in other ways, Jashasi collect and use (process) information about you (referred to as your “personal information”).  This notice describes how we collect personal information and how we use, share and protect it. It also explains your rights regarding your personal information and how you can contact us

We do update this Policy from time to time so please do return and review this Policy regularly. If anything is not clear, please contact us via our contact form at the bottom of the page
 
 

INFORMATION THAT WE COLLECT

In order to make our services available to you, or to meet a legal obligation, we need to collect and use certain personal information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Some of this information we collect directly from you either via a website, application or social media

When we receive personal information about you from different sources, we may combine or link that information.  Linking different sources of information enables us to provide a better customer support service when you contact us and to provide you with personalized services, content and marketing

 

We collect personal information when you:

  • access our products and services, including mobile apps
  • create an online account with one of our stores
  • participate in any prize promotion, contest or event
  • make a purchase on one of our online stores or return something to us
  • submit a review or participate in a survey
  • communicate with us via social media
  • contact us for assistance
  • interact with us on social media
We collect personal information from you, which might include:
  • Name, date of birth or country of residence
  • Contact information such as email address, telephone number, address
  • Account details such as user name, password and unique user ID
  • Your reviews about our products and information about your preferences
  • Marketing communication and cookie preferences
  • Details of your contact with us
 
HOW WE USE YOUR PERSONAL INFORMATION
 
We use your personal information for legitimate business purposes as described further below
 
Providing access to our services:
We may use your personal information to provide you with the functionality of our services, events and mobile applications, such as by arranging access to a registered account. We may also use personal information to send you administrative information, such as changes in our terms, conditions and policies.  We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation
 
Customer service:
If you contact us, or we contact you, we will use your personal information such as your purchase information and contact history for the purpose of providing you with assistance, handling enquiries and complaints. We will engage in these activities to manage our contractual relationship with you, for our legitimate business reasons and/or to comply with a legal obligation
 
Processing your order:
We use information about you to process your orders, to dispatch items you have purchased or to process a return or request for a refund. We may also use your data to protect against or identify possible fraudulent transactions. We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation
 
Sending you information about our products and services:
Where you have asked to receive marketing communications from us, we may send you information about our products, newsletters, promotions, offers or other information that we think might be of interest to you. We use personal information to send you marketing communications.  We will engage in these communications either because we have a legitimate interest or with your consent
 
Our business purposes:
We use the personal information we hold about you to accomplish our business purposes, including:
  • To conduct data analysis, for example, to improve the efficiency of our services;
  • To conduct audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements;
  • To monitor for fraud and security purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;
  • To develop new products and services;
  • To consider ways for enhancing, improving, or modifying our current products and services;
  • To identify usage trends, for example, understanding which parts of our services are of most interest to users;
  • To determine the effectiveness of any promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and
  • For operating and expanding our business activities, for example, understanding which parts of our services are of most interest to our users so we can focus our energies on meeting our users’ interests
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest
 
Reviews:
Where you have provided a review for one of our products, we will publish this review on our website. This information will be made public so please do not include any information that should be kept confidential
 
OTHER INFORMATION WE COLLECT
 
We may collect other information that does not reveal your specific identity or does not directly relate to an identifiable individual (referred to as “other information”).  This may include
 
Using cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website
 
YOUR RIGHTS TO YOUR PERSONAL INFORMATION
 
You may request to access, correct or remove your personal information.  You also may request to receive a copy of your personal information. In each case, we may require you to prove your identity and/or provide further information in order to identify your information.  We will respond to your requests consistent with applicable law
 
Accessing your personal information:
You may ask to see what information we hold about you and to receive an explanation about how we process your data. If you would like to see this information, please contact us via our contact form at the bottom of the page
 
Correcting your personal information:
If we hold personal information about you that is incorrect, you have the right to tell us that it is incorrect and ask us to amend it. We will do this consistent with applicable law. If you would like to correct your personal information, please contact us via our contact form at the bottom of the page
 
Removing your personal information:
You may ask us to remove or delete your personal information from our database. If you wish to have your personal information removed from our database, please contact us via our contact form at the bottom of the page
 
OTHER IMPORTANT INFORMATION
 
We take the security of your information very seriously. This section outlines our technology practices to keep your information protected
 
How we protect your information:
We use various security measures and tools, such as firewalls, to help protect against the loss, misuse and alteration of the personal information under our control.  Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.  Please do not send us sensitive personal information
 
How we retain your personal information:
We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include: 
  • The length of time we have an ongoing relationship with you and provide the services to you (for example, for as long as you have an account with us or keep using the services);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations)